Add your product to the cart, proceed to checkout, and enter your shipping and payment details. You'll receive an order confirmation email once it's complete.

No, you can check out as a guest. Creating an account makes it easier to track orders and view order history, but it isn't required.

Go to the account login page and select "Forgot password" to receive a reset link by email. If you're still unable to access your account, please get in touch with Toputure Customer Support for further assistance.

Yes, you may be able to cancel your order or update your shipping address, phone number, or product model before it has been processed or shipped. Once an order has entered fulfillment or has been shipped, changes may no longer be possible. Please get in touch with Toputure Customer Support as soon as possible if you need assistance.

You can check your order status and tracking information on our Order Status & Tracking page.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number and a tracking link. Please allow up to 72 hours for tracking information to become available or update after shipment.

If your tracking information is unavailable or you experience any issues tracking your package, please contact Toputure Customer Support at help@toputure.com.

Most orders ship within 1–2 business days of being placed. During peak seasons, holidays, or promotional events, processing may take longer. If your order hasn't shipped after the expected processing time, please contact Toputure Customer Support for assistance.

Yes. Free shipping is available on eligible orders within our supported shipping regions. Shipping availability, delivery methods, and any applicable restrictions may vary depending on your location. Please refer to the checkout page or our Shipping Policy for the latest information.

Delivery times vary depending on your shipping address, product availability, and shipping method. After your order has been shipped, you'll receive a shipping confirmation email with tracking information. Estimated delivery times are provided at checkout and in our Shipping Policy.

Toputure currently ships to selected countries and regions. Available shipping destinations depend on the product and your delivery address. Full details: Shipping Policy.

If your product arrives with shipping damage, please do not assemble or use it. Shipping damage is handled separately from a warranty claim, as it relates to damage during transportation rather than a product defect.

Please contact Toputure Customer Support as soon as possible and provide your order number, photos of the damaged product, and photos of the outer packaging, if available. We'll review your case and arrange an appropriate solution, which may include replacement parts, a product replacement, a refund, or another resolution in accordance with our Shipping Damage and Return Policy.

Tracking updates may be delayed while your package is in transit. If your tracking information hasn't changed for several business days and your delivery is significantly delayed, please contact Toputure Customer Support. We'll help resolve it — whether that means following up with the carrier or arranging a replacement.

Check with household members and common delivery spots (porch, mailroom, package locker), and give it 24 hours, since tracking status and actual delivery don't always update in sync. If you still can't find it, contact support and we'll help you resolve it with the carrier.

• We currently do not ship to P.O. Boxes or APO/FPO addresses. Thank you for your understanding.
• Please note that due to the size and weight of our treadmills, shipping is not available to Hawaii (HI), Alaska (AK), or Puerto Rico (PR).

Toputure accepts a variety of secure payment methods, including Amazon Pay, American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, Wero, Mastercard, PayPal, Shop Pay, Visa, and Klarna, and other payment options available at checkout. Available payment methods may vary by country or region.

Yes. Eligible customers can pay in installments through Klarna at checkout, subject to the order amount and region. Available installment terms are displayed during checkout when Klarna is selected as the payment method.

Enter your promo code in the discount field during checkout before completing your payment. If the code is valid and your order meets the promotion requirements, the discount will be applied automatically.

Only one promo code can be applied per order, and multiple discount codes cannot be combined. If your code doesn't work, please make sure it hasn't expired and that your order meets all applicable promotion requirements.

It depends on your destination country's policies. Some regions calculate duties/taxes at checkout as part of your order total; others require payment on delivery when the package clears customs. Check the tax details shown at checkout or your local customs regulations for specifics.

Common causes include your bank flagging the transaction, a billing address that doesn't match your card's registered address, insufficient funds or credit, or a typo in your card details. Double-check your information or try an alternate payment method like PayPal or Google Pay.

First, check your spam or promotions folder and confirm your email address was entered correctly. If you still don't have a confirmation, contact support with proof of the charge (a bank or payment platform statement) so we can verify your order status.

All eligible Toputure products are backed by a 2-year limited warranty. The warranty period begins on the original date of purchase. Warranty terms may vary for specific products or regions. Please refer to the applicable warranty policy for details.

The Toputure warranty covers defects in materials and workmanship under normal residential use. Depending on the issue, Toputure may repair the product or provide replacement parts for eligible non-consumable components at its discretion.

The warranty does not cover consumable parts, normal wear and tear, accidental damage, misuse, unauthorized modifications or repairs, or commercial use. For complete terms and conditions, please refer to the Warranty Policy.

Yes, Toputure's warranty applies regardless of whether you purchased through our website or an authorized marketplace listing like Amazon, as long as the product is genuine and used for personal, non-commercial purposes. Keep your order confirmation as proof of purchase.

To submit a Warranty Claim, please complete the Warranty Registration form with your name, email address, country/region, purchase channel, and order number. Once your submission has been received, our Customer Support team will review your request and may contact you for additional information, such as photos or videos of the issue. We'll then guide you through the next steps in accordance with our Warranty Policy.

Warranty claim processing times (usually 2–5 business days)vary depending on the nature of the issue, the information provided, and whether replacement parts are required. Once we've reviewed your claim, our Customer Support team will provide an estimated timeline and keep you informed throughout the process.

Contact customer support at help@toputure.com with your order number and reason for return, and we'll walk you through the return process and provide a return address.

Please do not return your product without authorization, as this may delay the refund process.

Yes. In many cases, you can request an exchange instead of a refund. If you'd like to exchange your product for a different model or replace a defective item, please contact Toputure Customer Support. Exchange requests are subject to product availability and our Return Policy.

Once your returned product has been received and inspected, approved refunds will be issued to your original payment method. Depending on your payment provider, it may take 3-7 business days for the refund to appear in your account.

Responsibility for return shipping costs depends on the reason for the return and the applicable Return Policy.

If the return is due to a quality issue, shipping damage, or an error on our part, Toputure will cover the return shipping costs where applicable. For returns due to personal preference or other non-quality-related reasons, the customer may be responsible for the return shipping costs.

See the Return & Refund Policy or confirm with support for your specific case.

Toputure offers a 90-day home trial on all large fitness equipment — treadmills, walking pads, and exercise bikes. If you're not completely satisfied or run into a product issue, you can request a return or refund within 90 days of receiving your order. It's effectively a 90-day risk-free return window, framed as a trial so you feel confident testing the equipment at home.

If the price of your Toputure product drops on our official website within 60 days of your purchase, you may be eligible for a refund of the price difference for the same model—full details: Price Match Policy.

To apply, contact Toputure Customer Support within 60 days and provide:

Your order number
A valid proof of purchase
A link or screenshot showing the lower price

Once your request is verified, we'll process the eligible price adjustment in accordance with our Price Protection Policy.

Toputure makes home fitness equipment across four lines: treadmills, walking pads, exercise bikes, and fitness accessories (lubricant, mats, and model-specific replacement parts). Browse each collection to see current models.

Whether you're looking for a compact walking pad for your home office, a folding treadmill for running, or an indoor exercise bike for low-impact cardio, Toputure has options for beginners and experienced users alike.

Start with how you want to move: if you want to run or do structured cardio, a treadmill is the better fit; if you want light daily movement while working, a walking pad fits under a desk; if you want low-impact seated or upright cardio, an exercise bike is the option.

Each collection page also has model-by-model comparisons to help you narrow down further.

A treadmill is built for walking, jogging, and running with a wider deck and stronger drive system.

A walking pad is a slimmer, lower-speed option designed for background movement — especially useful under a desk while working.

An exercise bike offers seated or upright cardio with adjustable resistance, putting less strain on your joints than walking or running.

Each Toputure product page lists key specs — running, walking belt size, incline range, weight capacity, folded and unfolded dimensions — under the product details section. Compare these against your available workout space and your own weight before purchasing.

Most Toputure equipment ships mostly pre-assembled. Typically, you'll unfold the frame, attach the handlebars or console, and secure a few components — usually a 15–30 minute job with the included tools. Each device comes with a complete User Manual (installation instructions).

Visit the Accessories Collection and search by your product model for lubricant, equipment mats, or model-specific accessory packs. If you're unsure which part you need, please contact Toputure Customer Support. We'll help you identify the correct replacement part or accessory.

Confirm your exact model number (e.g., TP3, TP5, TP6, TP7, TP8, TEB1, TEB3, TEB4, TEB5) — usually printed on the unit or found in your order confirmation — before ordering. Parts are model-specific and don't cross-fit between similar-looking models. If you're unsure, contact support with your model number and we'll help confirm compatibility.

Yes. Most Toputure treadmills, walking pads, and exercise bikes are designed for users of all fitness levels. Adjustable speed and resistance, along with beginner-friendly controls, make it easy to start exercising at your own pace and gradually increase workout intensity as your fitness improves.

Visit User Manuals and select your model to download the PDF manual.

Installation videos are available for selected Toputure products. Visit your product page or our Support Center to view the latest assembly guides. If an installation video isn't available for your model, please contact Toputure Customer Support for additional assistance.

Contact support with your order number and model, and let us know which part is missing. We'll help arrange the appropriate replacement parts as quickly as possible.

Lubricate the belt with silicone oil every 2–3 months (or roughly every 30 hours of use), keep the belt and motor area free of dust, periodically check that hardware (screws, bolts) hasn't loosened, and use an equipment mat underneath to reduce vibration and protect your flooring. See the Accessories collection for lubricant and mats.

Before contacting Toputure Customer Support, try these basic checks:

Check the safety key. If your model includes a safety key, make sure it is fully inserted into the console. The treadmill will not start without it.

Check the power supply. Ensure the power cord is securely connected to both the treadmill and a working wall outlet. If you have a compatible power cord available, you can also try it to rule out a faulty cable.

Check the power switch. Make sure the power switch is in the ON ("I") position. If your model has a power indicator light, confirm that it is illuminated.

If the treadmill still won't turn on after completing these checks, please contact Toputure Customer Support with your model number, order number, and a short video showing the issue. This will help our team diagnose the problem and provide the most appropriate solution.

If the running belt won't move, check that the safety key is properly installed, nothing is obstructing the belt, and the user weight is within your model's maximum capacity. Restart the treadmill after letting it cool for a few minutes. If the issue persists, contact Toputure Customer Support with your model number and a short video of the problem.

A slipping running belt is usually caused by insufficient lubrication or incorrect belt tension. Apply 100% silicone lubricant as recommended in your user manual and inspect the belt tension. If the issue continues, contact customer support.

Running belt misalignment during use is usually caused by uneven ground or the treadmill being off-center. If the running belt misaligns even when the treadmill is not in use, please contact our customer service to adjust the running belt position according to the user manual.

If the display is blank, partially lit, frozen, or showing incorrect information, restart the machine and check that the console cable is securely connected. If the problem persists, contact customer support with a photo or video of the display.

Make sure you're using the app that it was downloaded by scanning the QR code in your user manual or on the machine.

Enable Bluetooth on your phone, power on the machine, and pair it through the app rather than your phone's Bluetooth settings.

If the connection still fails, try restarting both devices or pairing with another compatible mobile device. If the issue persists, contact Toputure Customer Support.

Make sure the battery insulation tab has been removed, or replace the battery with a new CR2032 3V coin cell. If you're using a replacement remote, it may need to be paired with your walking pad before use. If the remote still isn't responding, contact Toputure Customer Support.

Two parallel lines on the running belt are usually the belt's manufacturing seams and are a normal part of the production process. They do not affect normal operation or the lifespan of the treadmill. If the belt runs smoothly, no action is needed. If you notice tearing, separation, or abnormal performance, please contact Toputure Customer Support.

Some operating noise is normal during use, and a new treadmill may make a brief clicking sound during its first few workouts. If the noise or vibration is excessive, make sure the treadmill is level and check for any objects around the running belt. If the issue continues, contact Toputure Customer Support with a short video of the problem.

Regular lubrication helps reduce friction, minimize noise, and extend the life of the running belt. Use 100% silicone lubricant and apply no more than 10 mL each time. After lubricating, let the treadmill run at a low speed for a few minutes to distribute the lubricant evenly. Follow the maintenance schedule in your user manual.

Restart the machine and note the exact error code displayed. Refer to your user manual or the Toputure Error Code Guide for model-specific troubleshooting. If the error remains, contact Toputure Customer Support with your model number and the error code.

This is normal — the console automatically powers down after a period of inactivity to protect the display. Simply pedal or press any button to wake it back up; this doesn't indicate a fault.

If the display is blank, first replace the batteries with new ones of the correct type. If the display turns on but the workout data doesn't update, make sure all console cables are securely connected. If the problem continues, contact Toputure Customer Support.

This usually means the heart rate cable (not the sensor cable) is loose, damaged, or unplugged. Check that it's fully seated in the port; if the problem continues, contact Toputure Customer Support.

Make sure you're using the recommended app for your model and have selected the correct device type (Indoor Bike). Turn on Bluetooth and all required permissions on your phone, then pair the bike through the app instead of your phone's Bluetooth settings. If your bike still can't be found, contact Toputure Customer Support.

This is expected — each training session is recorded individually rather than accumulating automatically. You can review your workout history and weekly/monthly/yearly totals within the app itself.

If turning the resistance knob doesn't increase or decrease the resistance, or the knob spins freely without changing the resistance, the resistance mechanism may require service. Please contact Toputure Customer Support for assistance.

A clicking sound at the maximum resistance setting is normal and indicates you've reached the adjustment limit. Avoid forcing the resistance knob beyond its maximum position. If clicking occurs at lower resistance levels or while riding, contact Toputure Customer Support.

Make sure you're installing the correct pedal on the correct side of the bike. Thread the pedal in carefully by hand before tightening it fully with the supplied tool. If the pedal won't thread in smoothly, don't force it, as this may damage the threads. Contact Toputure Customer Support if you need assistance.

Loosen the adjustment knob or seat bolt, reposition the seat, then tighten all hardware securely before riding. If your model supports seat angle adjustment, you can also adjust the angle for a more comfortable riding position. If the seat still moves after tightening, contact Toputure Customer Support.

If the pedals move but the flywheel doesn't rotate, the drive belt may have slipped or become damaged. To avoid further damage, don't continue riding the bike. Contact Toputure Customer Support with your model number and a short video of the issue so we can recommend the appropriate solution.