FAQ

We offer 1 year warranty to protect your Honiture product. This Warranty only applies to Honiture products (the “Product”) that you purchase from Toputure.com for your personal use and not for commercial resale. This Warranty is available only in the country or region where you originally purchase the Product.

Please note that under certain specific circumstances, the product may not be covered by our warranty service. For more details, please refer to our warranty policy.

We regret to inform you that we do not currently provide on-site repair services. You will need to send the product to our after-sales service center via courier. We will then repair or replace your product as part of our after-sales support. In the future, we are dedicated to expanding our range of repair services to better meet our customers' needs.

Coverage is valid for:
✔ Original purchaser only (non-transferable)
✔ Defects in materials/workmanship under normal household use
✔ Repair or replacement of the main unit/non-wearable parts (at Toputure’s discretion)

Toputure offers a 90-day Home Trial for all of our large fitness equipment, which includes walking pads， treadmills,and exercise bike.You can initiate a refund within 90 days of receiving your package if you are not satisfied with the product or have any product issues.

Please allow 1-3 business days for order processing, followed by an additional 3-7 business days for delivery, depending on your location. Once your order has been processed and dispatched, you will receive a notification email with a tracking number.

Please note deliveries may be delayed by unforeseen circumstances, including natural disasters such as floods, tornadoes, blizzards, locust swarms, or extended lockdowns. Rest assured, we will always strive to get your order to you as quickly as possible.

You will receive a shipping notification email once your order has been shipped. Please note that due to varying shipping methods used for different products, items in your order may be sent in separate packages and may not arrive simultaneously.

Unfortunately, once an order has been shipped, we are unable to change the delivery address. Please ensure that you enter the correct delivery address before placing your order. If the address is incorrect and you are unable to receive the order, please refuse the order upon delivery and contact our Customer Service for further support.

Unfortunately, once an order has been shipped, we are unable to cancel it. Please refuse the order upon delivery and contact our Customer Service for a return.

It depends, you can see all carriers we cooperate with here.

We apologize for the damaged packaging of your order caused by long-distance transfers during transportation.

Damage often results from long-distance transfers during transportation, involving various handling processes like sorting, loading, unloading, and transportation.

Contact our customer support within 30 days of receiving your order for assistance with any issues. Provide proof of damage for return or replacement.

We support order payment by credit card, Paypal, Google Pay, Shop Pay and Klarna installment payment.

Yes, we do accept installment payments for your Toputure order through Klarna/Shop Pay (US/CA) . At checkout, you will be redirected to Klarna - Flexible payments to complete your purchase securely.

There are couple possible reasons for why a coupon code didn’t work in your cart. The coupon codes offered for our website are typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.

You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment.

Coupon codes cannot be used for previous purchases. They must be entered during checkout to be applied.

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